Terms of Sale




Our terms


1.1When the following words with capital letters are used in these Terms, this is what they will mean:

(a)Event Outside Our Control: is defined in clause 1.37;

(b)Goods: the goods that We are selling to you as set out in the Order;

(c)Order: your order for the Goods;

(d)Terms: the terms and conditions set out in this document; and

(e)We/Our/Us: Welldone Publishers Ltd registered in England and Wales with company number GB-08008399 whose registered office is at 300 Vauxhall Bridge Road. London SW1 V1AA

1.2When We use the words "writing" or "written" in these Terms, this will include e-mail unless We say otherwise.

Our terms on which we supply goods to you

1.3These are the terms and conditions on which we supply Goods to you.

1.4Please ensure that you read and understand these Terms carefully, and check that the details on the Order and in these Terms are complete and accurate, before you sign and submit the Order. If you think that there is a mistake or require any changes, please contact Us to discuss.

1.5When you sign and submit the Order to Us, this does not mean We have accepted your order for Goods. Our acceptance of the Order will take place as described in clause 1.6.

1.6These Terms will become binding on you and Us when We issue you with a written acceptance of an Order, which We will also confirm in writing to you, at which point a contract will come into existence between you and Us.

1.7If any of these Terms conflict with any term of the Order, the Order will take priority.

1.8We shall assign an order number to the Order and inform you of it when We confirm the Order. Please quote the order number in all subsequent correspondence with Us relating to the Order.

1.9Our website, catalogue and brochure are solely for the promotion of Our Goods.

1.10The images of the Goods on Our website or brochure are for illustrative purposes only. Although We have made every effort to display the colours accurately, We cannot guarantee that your computer's display of the colours accurately reflect the colour of the Goods. Your Goods may vary slightly from those images

Changes to order or terms

1.11We may revise these Terms from time to time in the following circumstances:

(a)changes in how We accept payment from you;

(b)changes in relevant laws and regulatory requirements

1.12If We have to revise these Terms under clause 1.11, We will give you at least one month's written notice of any changes to these Terms before they take effect. You can choose to cancel the contract in accordance with clause b.

1.13You may make a change to the Order for Goods at any time before We despatch the Goods within 15 calendar days of placing an Order by contacting Us, except in the case of made-to-measure Goods. Where this means a change in the total price of the Goods, We will notify you of the amended price in writing. You can choose to cancel the Order in accordance with clause 1.39 in these circumstances.

1.14If you wish to cancel an Order before it has been fulfilled, please see your right to do so in clause b. In the case of made-to-measure Goods, unfortunately, because We make these Goods to your specific requirements, you will not be able to cancel an Order once it is made.

Made-to-measure goods

1.15We make the Goods according to the measurements you provide Us. You can find information and tips on how to measure in Our brochure or on Our website, or by contacting Us.

1.16Please make sure your measurements are correct and accurate. Unfortunately, We cannot accept the return of made-to-measure Goods if the reason for the return is because you provided Us with incorrect measurements. However, this will not affect your legal rights as a consumer in relation to made-to-measure Goods that are faulty or not as described.

Delivery of goods

1.17Please note that timescales for delivery and delivery charges will vary depending on the availability of the Goods and your address. Please allow for extra time for deliveries.

1.18We will contact you with an estimated delivery date. Occasionally Our delivery to you may be affected by an Event Outside Our Control. See clause e for Our responsibilities when this happens.

1.19If you have asked to collect the Goods from Our premises, you can collect the Goods from Us at any time during Our working hours of 9am to 5pm on weekdays.

1.20Delivery of an Order shall be completed when We deliver the Goods to the address you gave Us.

1.21The Goods will be your responsibility from the completion of delivery.

1.22You own the Goods once We have received payment in full.

If the goods are faulty

As a consumer, you have legal rights in relation to Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

Third-party manufacturer's guarantee of goods

1.23The Goods come with a manufacturer's guarantee. For details, please refer to the manufacturer's guarantee provided with the Goods.

Seller's guarantee of goods

1.24We guarantee that on delivery and for a period of 2 months from delivery, the Goods shall be free from material defects. However, this guarantee does not apply in the circumstances described in clause 1.25.

1.25This guarantee does not apply to any defect in the Goods arising from:

(a)fair wear and tear;

(b)wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

(c)if you fail to operate or use the Goods in accordance with the user instructions;

(d)any alteration or repair by you or by a third party who is not one of Our authorised repairers; and

(e)any specification provided by you.

Goodwill guarantee of goods

1.26If you are unhappy with the Goods for any reason, you may return them to Us at your own cost within 30 calendar days of receipt. We will refund you the price you paid for the Goods.

Price and payment

1.27The price of the Goods will be set out in Our price list in force at the time We confirm your Order. Our prices may change at any time, but price changes will not affect Orders that We have confirmed with you.

1.28These prices include VAT. However, if the rate of VAT changes between the date of the Order and the date of delivery or performance, We will adjust the rate of VAT that you pay, unless you have already paid for the Goods in full before the change in the rate of VAT takes effect.

1.29The prices for the Goods exclude delivery costs, which will be added to the total amount due.

1.30It is always possible that, despite Our best efforts, some of the Goods We sell may be incorrectly priced. We will normally check prices as part of Our despatch procedures so that, where the Goods' correct price is less than Our stated price, We will charge the lower amount when dispatching the Goods to you. If the Goods' correct price is higher than the price stated on Our site, We will contact you to tell you and for your instructions.

1.31Where We are providing Goods to you, you must make payment for Goods in advance by credit or debit card. We accept payment with Visa/Visa Electron, Mastercard/Eurocard and American Express. We also accept PayPal.

1.32if you dispute an invoice in good faith and contact Us to let Us know promptly after you have received an invoice that you dispute it, clause Error: No se encuentra la fuente de referencia will not apply for the period of the dispute.

Our liability to you

1.33If We fail to comply with these Terms, We are responsible for loss or damage you suffer that is a foreseeable result of Our breach of the Terms or Our negligence, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and Us at the time we entered into this contract.

1.34We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

1.35We do not exclude or limit in any way Our liability for:

(a)death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors;

(b)fraud or fraudulent misrepresentation;

(c)breach of the terms implied by section 12 of the Sale of Goods Act 1979(title and quiet possession);

(d)breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

(e)defective products under the Consumer Protection Act 1987.

Events Outside Our Control

1.36We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.

1.37An Event Outside Our Control means any act or event beyond Our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

1.38If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:

(a)We will contact you as soon as reasonably possible to notify you; and

(b)Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our delivery of Goods to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.

Your rights to cancel and applicable refund

1.39Before the Goods are delivered, you have the following rights to cancel an Order for Goods other than made-to-measure Goods, including where you choose to cancel because We are affected by an Event Outside Our Control or We change these Terms under clause 1.11 to your material disadvantage:

(a)You may cancel any Order for Goods at any time before We despatch the Goods by contacting Us. We will confirm your cancellation in writing to you.

(b)If you cancel an Order under clause a and you have made any payment in advance for Goods that have not been delivered to you, We will refund these amounts to you.

(c)Unfortunately, if you cancel an Order for Goods under clause a and We have already despatched your Goods to you, We will not be able to cancel your Order until it is delivered. In this case, if you return the Goods to Us, We will have to charge you the cost of collection or you will have to pay the cost of returning the Goods back to Us. This will not affect your refund for the Goods, but any charge for collection will be deducted from the refund that is due to you.

1.40Unfortunately, as the made-to-measure Goods are made to your requirements, you will not be able to cancel your Order once made (but this will not affect your legal rights as a consumer in relation to made-to-measure Goods that are faulty or not as described.

Our rights to cancel and applicable refund

If We have to cancel an Order for Goods before the Goods are delivered:

(a)We may have to cancel an Order before the Goods are delivered, due to an Event Outside Our Control or the unavailability of stock. We will promptly contact you if this happens.

(b)If We have to cancel an Order under clause a and you have made any payment in advance for Goods that have not been delivered to you, We will refund these amounts to you.

(c)Where We have already started work on your Order for made-to-measure Goods by the time We have to cancel under clause a, We will not charge you anything and you will not have to make any payment to Us.

Information about us and how to contact us

1.41We are a company registered in England and Wales. Our company registration number is 08008399 and Our registered office is at 300 Vauxhall Bridge Road. London. SW1V 1AA.

1.42If you have any questions or if you have any complaints, please contact Us. You can contact Us by telephoning Our customer service team by e-mailing Us at emailing

If you wish to contact Us in writing, or if any clause in these Terms requires you to give Us notice in writing (for example, to cancel an Order), you can send this to Us by e-mail, by hand, or by pre-paid post to Welldone Publishers Ltd at 54, Claverton Street. London SW1V 3AU. We will confirm receipt of this by contacting you in writing. If We have to contact you or give you notice in writing, We will do so by e-mail, by hand, or by pre-paid post to the address you provide to Us in the Order.

How we may use your personal information

1.43We will use the personal information you provide to Us to:

(a)provide the Goods;

(b)process your payment for such Goods; and

(c)inform you about similar products or services that We provide, but you may stop receiving these at any time by contacting Us.

1.44We will not give your personal data to any other third party.

Other important terms

1.45We may transfer Our rights and obligations under these Terms to another organisation, and We will always notify you in writing if this happens, but this will not affect your rights or Our obligations under these Terms.

1.46This contract is between you and Us. No other person shall have any rights to enforce any of its terms. However, the purchaser of your property will have the benefit of the guarantee at clause 1.23 if you transfer it to them, but We and you will not need their consent to cancel or make any changes to these Terms.

1.47Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

1.48If We fail to insist that you perform any of your obligations under these Terms, or if We do not enforce Our rights against you, or if We delay in doing so, that will not mean that We have waived Our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.

1.49These Terms are governed by English law. You and We both agree to submit to the exclusive jurisdiction of the English courts.

Welldone Publishers
Welldone Publishers